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The Helmsley Park Lane hotel description>>

Great location, great hotel
Reviewer: New York visitor, Toronto, Ontario, Canada

We stayed at the Helmsley for the third time in 18 months and were again more than happy with it. The size of the rooms is excellent for New York, with plenty of space to walk around in both the double and twin rooms and the closet was a good size and had a bathrobe in it, and the traditional decoration suits my taste. I am comparing the size with the Waldorf which has the smallest double rooms I have seen in a long time. The hotel has a substantial feel. The staff are polite and efficient. The concierge doesn't work the longest of hours though he was helpful when he was there. The location of this hotel is lovely as it faces the Park at the front (the view from a room we stayed in last year of the Park was tremendous) and is adjacent to the Plaza which doesn't seem to please many of its guests although it costs a lot more. We haven't eaten in the hotel so we can't pass comment on the food. There isn't a turn down service anymore but I am more than capable of turning my own bed down and no mint means fewer calories!The Helmsley Park Lane is in a central location with a tube station located between it and the Plaze and Bloomingdales is only a few blocks away. Bloomingdales '40 Carrots' restaurant in the basement is a real find for lunch or a light late afternoon meal. Their salads are great (particularly the crabmeat one) and their frozen yogurt is the best we have ever tasted. The coffee yogurt is gorgeousand the blonde, cuddly waitress is just the nicest person.For really good food go to Luca's Restaurant which is on First Avenue at 89th. We have been eating there for about five years now and have never had a bad meal there yet. Great authentic Italian food as the owner, Luca, comes from Milan. Loehmann's is great for clothes bargains and is on 7th Avenue at 18th Street. Similarly Century 21 has some great finds but the surroundings are still upsetting outside. We found a great lunchtime restaurant in that area called Zeytuna which is a self service restaurant with so many different kinds of good food everybody is happy. It also has a great deli upstairs.I love New York!

Not worth it - inconsistent service/rooms
Reviewer: New York visitor, San Antonio, Texas

Do not make a discount reservation on line for this hotel - you receive the worst room. The first room I received on an upper floor had thread bare chairs, the bath tub was dirty, the sheets had hair on them, and the walls were very dirty (unknown brown smudges). It was shocking that a "4star" hotel would appear this way. When I complained I received a great room on the 10th floor - what a difference, it actually looked like the advertisements. Prior to my arrival they emailed me an upgrade coupon which upon my arrival was not applicable to my "on-line" reservation. The concierge and staff were mediocre - sometimes friendly and sometimes unhelpful and even rude. Not a good hotel - don't believe their advertisements. NY has lots of great hotels-even though the location is ideal - pass on this one.

Good Enough
Reviewer: New York visitor, Grand Rapids, MI

The location is probably the best part about this hotel. We found it to be safe and clean. Our room was rather spacious for a NYC hotel room; the mini fridge in the bathroom was a nice touch. Aside from that, it wasn't luxury, just a decent place to stay. My one complaint was that the tub drain was very clogged and so I was standing in about a foot of water after a 10-minute shower. Our stay was short enough such that I didn't bother actually complaining about it. For $144/night on Expedia, I think we got our money's worth. FYI: the convenient NR subway station next door is closed on the weekends. Not too far away is the F at 57th/7th.

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