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 Amazingly Bad
Reviewer: New York visitor, Morristown, NJ
I stayed at the Sheraton twice (business, and this is where they put us up). The first time I was sleeping in and heard knocking on the door. I found this strange as I'd used the "Do Not Disturb"sign. I answered the door to find a hotel employee who was there to CHECK THE MINIBAR to see what had been used. I pointed out the "Do Not Disturb" sign. He said he'd only take a minute. Again, I pointed out the sign. Again, he said he'd make it quick. I let him in as he wasn't going away. What is this? We had to give our credit cards down at the front desk, don't they charge whatever you use from the minibar to that?The second time was truly amazing. We received a room whose bathroom ceiling was damaged. It looked like water damage, I couldn't be sure. Sitting in the bedroom, I heard a loud noise from the bathroom. Large chunks of plaster had fallen from the ceiling where the water damage had been. I called downstairs, explained what had happened and asked for someone to bring a broom and dustpan. They never arrived. We just had to make our way around the plaster. I don't think I'd stay there again.
 Wonderful hotel
Reviewer: New York visitor, Dallas, Texas
We had a wonderful stay at this hotel. We experienced no problems whatsoever. The staff is very friendly and helpful. I would stay at this hotel the next time we are in New York.
Review of ny sheraton
Reviewer: New York visitor, tempe AZ
Just returned from a stay at this hotel. I was concerned about this hotel after reading reviews. I was pleasantly surprised. We were upgraded to the club level on the 45th floor with a view of Central Park. Any concerns or questions were answered immediately. We were allowed to check in at 12:30 and a late check out at 2:30. The room we stayed in was newly renovated. It is a small room and bathroom, but all new and very nice. The only complaint is that they don't have any childrens channels on the T.V. They need to get either Nick, Cartoon Network or Disney. It is a great location and we were very happy and would recommend this hotel as long as you get one of the newly renovated rooms.
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